Navigating Negative Feedback: Product Launches

In 2009 Facebook refreshed their UI, opting for a more real-time design that would set the tone for the site you see today. I’m guessing by the fact that the updates remained in place for the following 14 years that they were a success — much to the disspointment of the people who took to the streets to protest the change. That’s right, at least one actual protest occurred, and 94% of the participants to an…